1999 Blazer Engine blows after just 100K – Lemon? Yes! Tell GM!!!

Question:

Hmmm, That sounds like a good idea.  Let’s all sue the auto manufacturers to fix our "out of warranty" problems.   What about the battery manufacturers who’s 60 month batteries go dead at 61 months or the tire manufacturers who’s 40K tires wear out at 41K miles? Driving a car into the ground for the last 4 years under warranty certainly should justify the company to replace any part that breaks AFTER the end of the warranty!!!  Obviously some of the wear was due to the time driving under warranty, and thus it should be covered indefinately. Anyway, 4 trips around the world is just too short of a warranty….  Why don’t they just give everyone lifetime warranties on the cars. Oil? Too nasty to deal with.  I can’t imagine why it wouldn’t outlast my car. Oil filters…  Nope, never need cleaning or replacing either!!!  (Yes, one can clean Fiat oil filters). Why in the heck did this show up in the Fiat Group? As we all know, Fiats have legendary reliability.  I am sure that no Fiat owner has ever experienced the slightest out of warranty problem with their vehicle!!!   This is obviously just a GM thing that one could experience car problems. I did, however, buy a Ford Ranger that blew the MANUAL Transmission at 90K miles.  I am sure that the previous owner knew about the problems as the transmission access panel had been previously opened.  So, did I go after Ford?  The used car swindler?  Nope, I just went to U-Wrench-It, and got a used transmission for $50, put it in my pickup and have been running just fine ever since (the transmission shop wouldn’t even look at the transmission for less than $300). —– CK —– – Hide quoted text — Show quoted text -> I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer.

Response:

Good point. I don’t know how useful it is, but I was thinking that running with consistently worn tires or installing smaller tires could add up to quite a difference in mileage in the long run. Some day when I get really bored, I’ll figure out the difference between running new tires with 8/32" of tread and worn tires running 2/32". Roger

– Hide quoted text — Show quoted text -> Maybe he could prove that the odometer is not accurate. I always suspected > that > they are hiked up a bit more than real to show better fuel economy and to > run > the warranty out quicker. In 100k miles a little bit off on the reading may > end up > a lot more than three or four hundred miles – which would put him under 100k > and > back in warranty legally. Just have to figure out a way to ck and document > the facts. > Koko > If i were as pissed as you probably were, i would have gone to Ebay > and found a 99 cluster with under 100K on it and temporarily swapped > it in to the car. Kosher? NO. But payback is a bitch sometimes. > BOB> —–==  Over 80,000 Newsgroups – 16 Different Servers! =—–

Response:

Maybe he could prove that the odometer is not accurate. I always suspected that they are hiked up a bit more than real to show better fuel economy and to run the warranty out quicker. In 100k miles a little bit off on the reading may end up a lot more than three or four hundred miles – which would put him under 100k and back in warranty legally. Just have to figure out a way to ck and document the facts. Koko

– Hide quoted text — Show quoted text -> If i were as pissed as you probably were, i would have gone to Ebay > and found a 99 cluster with under 100K on it and temporarily swapped > it in to the car. Kosher? NO. But payback is a bitch sometimes. > BOB> —–==  Over 80,000 Newsgroups – 16 Different Servers! =—–

Response:

Let me see if I got this right?  You had a problem, Chev extended your warranty to 100,000 instead of 36,000, an engine that was fine till now "blows up" what is blown up anyway?  I have had one killed by father ignoring oil light, guess thats why the call them idiot lights, usually engines are killed by owners or owners kids, they seldom just mysteriously blow up. PS get a rebuilt and have it installed for less than half what dealer wants.  But then you will probaly want a 250,000 mile warranty on that too.

Response:

> If i were as pissed as you probably were, i would have gone to Ebay > and found a 99 cluster with under 100K on it and temporarily swapped > it in to the car. Kosher? NO. But payback is a bitch sometimes.

Yes, but so is odometer fraud.  And although the the 99 Blazer may not have a digital odometer (it may well have one, I’m not sure), that doesn’t mean the ECM isn’t keeping an independent count of the miles.  One scan of the ECM will show a dealer that the miles on the cluster aren’t matching up. And won’t that be a bitch, too? :) Not that GM isn’t at fault here (they might be, they might not be… who knows how this guy treated his engine outside of maintenance), but if this guy honestly believes he has a case, then he should take it to court and get things done legit.  Or, he can vote with hi dollars.  he said he was willing to go the Detroit at considerable expense…. why not just plunk that money down on the down payment of a new Ford or something?

Response:

If i were as pissed as you probably were, i would have gone to Ebay and found a 99 cluster with under 100K on it and temporarily swapped it in to the car. Kosher? NO. But payback is a bitch sometimes. BOB – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

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Response:

Its not unheard of for an engine to blow but I have seen people get a vehicle lemon lawed for a smell if you had made enough noise and talked to the chevy dealer told them you like the blazer but dont trust it now that an engine has blone then you might have got a new one then. As it stands you are out the 4 grand for the motor??

– Hide quoted text — Show quoted text -> To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

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Response:

S**t happens.  I’ve been overall VERY happy with my truck, a 94 Jimmy, despite the fact that I’ve put A LOT of money into repairs recently. I am at 110,000 miles, but EVERYTHING that I’ve had to do is maintenence or normal wear items.  What was the cause of your engine failure?  I’d be curious to know if it was a sudden thing or if there were contributing circumstances.  As I see it, GM was generous enough to extend your warranty on the engine to 100,000 miles, I don’t see why they should cover something outside THAT warranty.  If it was just outside and un-extended 36,000 mile warranty, I can understand your disapointment.  The 4.3 is a solid engine, IME, and considering it’s based on the 5.7L engine (take out 1 cylinder in the middle of each bank and it’s a 4.3) which is a well-proven engine, I’m inclined to think the second one failed because of an outside factor such as loss of oil pressure or overheating, not just a poor design. – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

Response:

To Whom It May Concern: I need your help. I am a little guy standing up against a big corportation. It will take just a few minutes of your time to read this letter and comment. Less than four years ago, I bought a new Chevrolet Blazer. The very first day it broke down with major engine failure and spent days and days in a dealership service shop. A beautiful beginning. I felt I had a lemon, but Lemon Laws would not allow me to return it based on one breakdown. Chevy extended my warranty by an additional 100,000 miles, which I appreciated, but I was still not satisfied. Guess what? I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The warranty on this engine had run out just 377 miles earlier. I appealed to Chevrolet to cover the engine replacement under warranty, since obviously the blown engine is part of a longer-term problem and did not occur spontaneously after the warranty expired. To my amazement and chagrin, General Motors denied my claim. It will cost me $4400 to replace the engine. I am considering taking General Motors to small claims court and am talking to a Lemon Law lawyer. If necessary I will travel at significant personal expense and with great fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a corporation, General Motors. I maintained the car – changed the oil, tranny fluids, diffs, transfer case, fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a few thousand miles early – any mechanical problem was always fixed at a dealership or certified body shop so it was done right. Of the 100k miles on the car, probably 80-85% are highway miles. I was maintaining this car because I expected the engine to last 250,000 miles. If you feel that Chevrolet has mistreated me in this matter, I ask that you write them a short comment letter supporting my claim and expressing your disappointment. I think 2-3 sentences of support would be great and go a long way in waking up corporations that their commitment to customer service and to standing behind their products is not to be taken lightly! The following link will take you to the General Motors e-mail site where you can submit a short comment message: http://www.gm.com/gmcomjsp/contactus/email.html I would choose the bottom button: "I have a question about a topic not related to any of the categories above," and then choose "OTHER" when the message box is displayed. Include the following information: TO:  Rick Wagoner, CEO, General Motors RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer CLAIM:  REF# 1-105321750 Thank you very much for your help and for reminding corporations to be their customer’s friends, not enemies! Cheers, Stephen Fullum PS Except for GM’s horrible customer service when it came to my engine problems on Day One and The Final Day and some mechanical problems (such as window and seats that broke before their planned obsolescence), I was reasonably satisfied with this car. I don’t understand why GM and Chevrolet would want to treat me this way for a measly $4400 bucks. If they had treated me right, I wouldn’t have forgotten that commitment to their customers.

Response:

> > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. > The > warranty on this engine had run out just 377 miles earlier.

Maybe if you *blew* your dealer, you’d have better luck. ;) Dave

– Hide quoted text — Show quoted text -> so saving any legal fees just chalk it up to a bad experience and don’t give > with low miles (which their are many of) and only pay about 600-1000 for the > motor and tranny and have someone else install it and have a like new blazer like > To Whom It May Concern: > I need your help. I am a little guy standing up against a big > corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. > The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the > engine. > I am considering taking General Motors to small claims court and am > talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of > a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer > case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles > on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that > you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer > service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where > you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be > their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such > as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and > Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

they posted this spam all over the web… this is the only ng i’m in that it’s close to on topic.. – Hide quoted text — Show quoted text ->so saving any legal fees just chalk it up to a bad experience and don’t give >with low miles (which their are many of) and only pay about 600-1000 for the >motor and tranny and have someone else install it and have a like new blazer > To Whom It May Concern: > I need your help. I am a little guy standing up against a big >corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. >The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the >engine. > I am considering taking General Motors to small claims court and am >talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of >a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer >case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles >on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that >you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer >service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where >you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be >their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such >as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and >Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Mac

Response:

so saving any legal fees just chalk it up to a bad experience and don’t give with low miles (which their are many of) and only pay about 600-1000 for the motor and tranny and have someone else install it and have a like new blazer

– Hide quoted text — Show quoted text -> To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

Ok, I give up.  When and how did it happen that a vehicle failing at the end of its designed service life (about 100K miles, industry wide) is evidence of a "lemon"? Especially in a vehicle that has received exceptionally heavy use (100K miles in 4 years is about double the designed-for rate of use.) – Hide quoted text — Show quoted text ->To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers.

webpa

Response:

I am in wonderment that it lasted that long. ronm – Hide quoted text — Show quoted text – > Ok, I give up.  When and how did it happen that a vehicle failing at the end of > its designed service life (about 100K miles, industry wide) is evidence of a > "lemon"? Especially in a vehicle that has received exceptionally heavy use > (100K miles in 4 years is about double the designed-for rate of use.) >To Whom It May Concern: >I need your help. I am a little guy standing up against a big corportation. >It will take just a few minutes of your time to read this letter and >comment. >Less than four years ago, I bought a new Chevrolet Blazer. The very first >day it broke down with major engine failure and spent days and days in a >dealership service shop. A beautiful beginning. I felt I had a lemon, but >Lemon Laws would not allow me to return it based on one breakdown. Chevy >extended my warranty by an additional 100,000 miles, which I appreciated, >but I was still not satisfied. >Guess what? >I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The >warranty on this engine had run out just 377 miles earlier. I appealed to >Chevrolet to cover the engine replacement under warranty, since obviously >the blown engine is part of a longer-term problem and did not occur >spontaneously after the warranty expired. To my amazement and chagrin, >General Motors denied my claim. It will cost me $4400 to replace the engine. >I am considering taking General Motors to small claims court and am talking >to a Lemon Law lawyer. >If necessary I will travel at significant personal expense and with great >fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a >corporation, General Motors. >I maintained the car – changed the oil, tranny fluids, diffs, transfer case, >fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a >few thousand miles early – any mechanical problem was always fixed at a >dealership or certified body shop so it was done right. Of the 100k miles on >the car, probably 80-85% are highway miles. I was maintaining this car >because I expected the engine to last 250,000 miles. >If you feel that Chevrolet has mistreated me in this matter, I ask that you >write them a short comment letter supporting my claim and expressing your >disappointment. I think 2-3 sentences of support would be great and go a >long way in waking up corporations that their commitment to customer service >and to standing behind their products is not to be taken lightly! >The following link will take you to the General Motors e-mail site where you >can submit a short comment message: >http://www.gm.com/gmcomjsp/contactus/email.html >I would choose the bottom button: "I have a question about a topic not >related to any of the categories above," and then choose "OTHER" when the >message box is displayed. >Include the following information: >TO:  Rick Wagoner, CEO, General Motors >RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer >CLAIM:  REF# 1-105321750 >Thank you very much for your help and for reminding corporations to be their >customer’s friends, not enemies! >Cheers, >Stephen Fullum >PS Except for GM’s horrible customer service when it came to my engine >problems on Day One and The Final Day and some mechanical problems (such as >window and seats that broke before their planned obsolescence), I was >reasonably satisfied with this car. I don’t understand why GM and Chevrolet >would want to treat me this way for a measly $4400 bucks. If they had >treated me right, I wouldn’t have forgotten that commitment to their >customers. > webpa

Response:

This is a good reason I gave up buying GM Ford and Chysler autos and trucks. Just them not caring even a small bit about helping the poor buyers of their problem stuff. I switched to Nissan in 89 and 98 buying Maximas Now I have a new 03 Kia Sorento. This is one guy that has lost faith in the "small three" ronm – Hide quoted text — Show quoted text – > To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

<< To Whom It May Concern: >> *snip* When did Audi buy GM? Peter Smith

Response:

Maybe then you can use the same key for the ignition and the door of your Pontiac Aztek.

– Hide quoted text — Show quoted text – > << To Whom It May Concern: >> > *snip* > When did Audi buy GM? > Peter Smith

Response:

<< Ya know, if I didn’t have to deal with a V8Q last weekend, I might have found that funny.  :-p >> You know, that would make more sense if I had included the fact that it had three different keys. Peter

Response:

>> Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied.

Geez, a 100k powertrain warranty is great.   Usually you have to buy something like a Hyundai or Kia to get that!  (Someone really trying to improve their reputation.) >what did you want? > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. >The > warranty on this engine had run out just 377 miles earlier. >so? you had a 100k warranty, the engine lasted 100k.

You bought a GM product, got 100k miles out of the engine and are complaining…  Hmm.. I remember talking to someone recently with a ‘96 K1500 with 140,000 miles, ran great..  He figured that when it finally went, he’d just go get another engine and slap it in..  He seemed to think he had long since gotten what the engine owed him.  I guess it’s all in what you expect.   And then then there was the 20-yr old Toyota Corolla with god only knows how many miles whose compression was still so high that with the input to the distributor physically off and the carb misadjusted — the engine WOULD NOT STOP RUNNING.  Basically ran like a model airplane engine with a glow plug.  I think the owner wished it would die; it was so ugly. Here’s what I suggest: Go directly to your local Toyota dealer. Purchase a Toyota-based truck product.  You’ll be much happier. Note: To reply, replace the word ’spam’ embedded in return address with ‘mail’.

Response:

If you bought the car with more than 377 miles on the odometer, you might be able to claim that you were shortchanged on the 100K warranty.

– Hide quoted text — Show quoted text -> To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k mi les on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

The standard GM warranty is 3 years or 36,000 miles, they extended it to 100,000 miles, almost 3 times the factory warranty and you are complaining? Would you please post all of your maintenance and repair records on the newgroup so we can evaluate your case?  You do have all of these right? What exactly is the failure of your engine?  "blows" is not an adequate description.  Could you please support "since obviously the blown engine is part of a longer-term problem and did not occur spontaneously after the warranty expired" with facts?  I don’t see any connection or basis in fact for your claim.  What was the major engine failure early in it’s life? Please post the receipts from the warranty work. $4400 for a new engine?  A perfectly reasonable price.  I don’t think you are entitled to a new engine however.  With a 100,000 miles on your truck an engine out of a salvage yard would be a more reasonable request. While most modern vehicles will make it past 100,000 miles it’s not uncommon for many to need major repairs at this ponit. In the Honda group that’s a really funny statement, but to the whole vehicle market it’s fair. Since you feel $4400 is a measly amount surely you wouldn’t mind sending me say $2000?  That must be almost nothing to you but it sure would help me out.

– Hide quoted text — Show quoted text -> To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

> Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied.

what did you want? > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier.

so? you had a 100k warranty, the engine lasted 100k. > I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer.

you go do that… > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors.

where you will be labelled a kook, and unceremoniously tossed out on your ass by security. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles.

so what went on this marvel of GM engineering? > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly!

or you can do what all the smart people do, and vote with your wallet… buy an import.

Response:

>> Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied.

Geez, a 100k powertrain warranty is great.   Usually you have to buy something like a Hyundai or Kia to get that!  (Someone really trying to improve their reputation.) >what did you want? > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. >The > warranty on this engine had run out just 377 miles earlier. >so? you had a 100k warranty, the engine lasted 100k.

You bought a GM product, got 100k miles out of the engine and are complaining…  Hmm.. I remember talking to someone recently with a ‘96 K1500 with 140,000 miles, ran great..  He figured that when it finally went, he’d just go get another engine and slap it in..  He seemed to think he had long since gotten what the engine owed him.  I guess it’s all in what you expect.   And then then there was the 20-yr old Toyota Corolla with god only knows how many miles whose compression was still so high that with the input to the distributor physically off and the carb misadjusted — the engine WOULD NOT STOP RUNNING.  Basically ran like a model airplane engine with a glow plug.  I think the owner wished it would die; it was so ugly. Here’s what I suggest: Go directly to your local Toyota dealer. Purchase a Toyota-based truck product.  You’ll be much happier. Note: To reply, replace the word ’spam’ embedded in return address with ‘mail’.

Response:

If you bought the car with more than 377 miles on the odometer, you might be able to claim that you were shortchanged on the 100K warranty.

– Hide quoted text — Show quoted text -> To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k mi les on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

The standard GM warranty is 3 years or 36,000 miles, they extended it to 100,000 miles, almost 3 times the factory warranty and you are complaining? Would you please post all of your maintenance and repair records on the newgroup so we can evaluate your case?  You do have all of these right? What exactly is the failure of your engine?  "blows" is not an adequate description.  Could you please support "since obviously the blown engine is part of a longer-term problem and did not occur spontaneously after the warranty expired" with facts?  I don’t see any connection or basis in fact for your claim.  What was the major engine failure early in it’s life? Please post the receipts from the warranty work. $4400 for a new engine?  A perfectly reasonable price.  I don’t think you are entitled to a new engine however.  With a 100,000 miles on your truck an engine out of a salvage yard would be a more reasonable request. While most modern vehicles will make it past 100,000 miles it’s not uncommon for many to need major repairs at this ponit. In the Honda group that’s a really funny statement, but to the whole vehicle market it’s fair. Since you feel $4400 is a measly amount surely you wouldn’t mind sending me say $2000?  That must be almost nothing to you but it sure would help me out.

– Hide quoted text — Show quoted text -> To Whom It May Concern: > I need your help. I am a little guy standing up against a big corportation. > It will take just a few minutes of your time to read this letter and > comment. > Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied. > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier. I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer. > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles. > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly! > The following link will take you to the General Motors e-mail site where you > can submit a short comment message: > http://www.gm.com/gmcomjsp/contactus/email.html > I would choose the bottom button: "I have a question about a topic not > related to any of the categories above," and then choose "OTHER" when the > message box is displayed. > Include the following information: > TO:  Rick Wagoner, CEO, General Motors > RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer > CLAIM:  REF# 1-105321750 > Thank you very much for your help and for reminding corporations to be their > customer’s friends, not enemies! > Cheers, > Stephen Fullum > PS Except for GM’s horrible customer service when it came to my engine > problems on Day One and The Final Day and some mechanical problems (such as > window and seats that broke before their planned obsolescence), I was > reasonably satisfied with this car. I don’t understand why GM and Chevrolet > would want to treat me this way for a measly $4400 bucks. If they had > treated me right, I wouldn’t have forgotten that commitment to their > customers.

Response:

> Less than four years ago, I bought a new Chevrolet Blazer. The very first > day it broke down with major engine failure and spent days and days in a > dealership service shop. A beautiful beginning. I felt I had a lemon, but > Lemon Laws would not allow me to return it based on one breakdown. Chevy > extended my warranty by an additional 100,000 miles, which I appreciated, > but I was still not satisfied.

what did you want? > Guess what? > I recently blew the engine on my 1999 Chevrolet Blazer at 100,377 miles. The > warranty on this engine had run out just 377 miles earlier.

so? you had a 100k warranty, the engine lasted 100k. > I appealed to > Chevrolet to cover the engine replacement under warranty, since obviously > the blown engine is part of a longer-term problem and did not occur > spontaneously after the warranty expired. To my amazement and chagrin, > General Motors denied my claim. It will cost me $4400 to replace the engine. > I am considering taking General Motors to small claims court and am talking > to a Lemon Law lawyer.

you go do that… > If necessary I will travel at significant personal expense and with great > fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a > corporation, General Motors.

where you will be labelled a kook, and unceremoniously tossed out on your ass by security. > I maintained the car – changed the oil, tranny fluids, diffs, transfer case, > fuel filter, rotated tires, alignment, etc., – even did the 100k tune-up a > few thousand miles early – any mechanical problem was always fixed at a > dealership or certified body shop so it was done right. Of the 100k miles on > the car, probably 80-85% are highway miles. I was maintaining this car > because I expected the engine to last 250,000 miles.

so what went on this marvel of GM engineering? > If you feel that Chevrolet has mistreated me in this matter, I ask that you > write them a short comment letter supporting my claim and expressing your > disappointment. I think 2-3 sentences of support would be great and go a > long way in waking up corporations that their commitment to customer service > and to standing behind their products is not to be taken lightly!

or you can do what all the smart people do, and vote with your wallet… buy an import.

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